1. Scope of This Policy
This Refund Policy applies only to payments made directly to Echo Ink Books, LLC.
Purchases completed through independent retailers, distributors, authors, or other third-party websites are governed by the refund and return policies of those businesses.
2. Third-Party Book Purchases
Some books featured on Echo Ink Books link to external retailers or distributors for purchase. Echo Ink Books does not process or control refunds, returns, shipping, exchanges, cancellations, or payment disputes for purchases completed through a third-party website.
Please contact the retailer where the purchase was completed.
3. Initial Membership Payments
An initial Echo Ink Books annual membership payment may be refunded when a refund request is received within 30 calendar days of the payment date.
4. Annual Renewal Payments
An annual membership renewal payment may be refunded when a refund request is received within 30 calendar days of the renewal payment date.
Canceling membership before the next renewal date prevents the next annual renewal charge. A cancellation submitted after a renewal has already been charged does not by itself create a refund; the member must request a refund within the 30-day refund period.
5. How to Cancel Membership
To cancel an annual membership, email books@echoinkbooks.com with the subject Membership Cancellation.
Unless a refund is approved, cancellation stops the next renewal while membership benefits continue through the already-paid membership term.
6. How to Request a Refund
Send refund requests to books@echoinkbooks.com. Include your name, the email address associated with the payment, the approximate payment date, and enough information for Echo Ink Books to identify the transaction.
Do not send passwords or complete payment-card information by email.
7. Square Payments
Approved author membership payments are processed through Square. Approved refunds will generally be returned to the original payment method through the applicable payment processor when possible.
Processing times may vary depending on Square, the card issuer, bank, or other financial institution.
8. Separately Purchased Services
Optional services, custom services, educational programs, website services, publishing guidance, or other separately purchased offerings may have service-specific cancellation and refund terms. If a separate written agreement or purchase description contains different refund terms, those specific terms control for that service.
9. Digital Products and Downloadable Materials
Unless otherwise stated at purchase, digital products and downloadable materials are generally non-refundable after access or delivery because they cannot practically be returned. If a digital product is defective or inaccessible, contact Echo Ink Books so we can attempt to correct the problem.
10. Billing Errors
If you believe you were charged more than once or charged an incorrect amount by Echo Ink Books, contact us promptly. Confirmed billing errors will be corrected.
11. Policy Changes
Echo Ink Books may update this Refund Policy as our membership and services evolve. The policy applicable to a transaction will generally be the version in effect when that transaction occurred.